Frequently Asked Questions
Everything you need to know about shopping with OKAI.
How do I determine my correct size?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or sizing down for a tailored look.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to start your request and receive a prepaid shipping label.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.
Do you ship internationally?
Yes, OKAI ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated during the checkout process.
How should I care for my OKAI garments?
To maintain the quality of our fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions are located on the inner label of each garment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.